Privacy & Cookie Policy (POPI Act)

1. Who We Are

This policy is issued by Northern Personnel (also trading in association with M & I Labour Consultants), a labour consultancy and HR services business based in Tzaneen, Limpopo, South Africa. We are the "responsible party" under the Protection of Personal Information Act, 2013 (POPIA) for the personal information described on this page.

Physical address	49 Boundary Street, Tzaneen, Limpopo, 0850, South Africa
Telephone	+27 15 307 6426
Privacy enquiries	morne@northernpersonnel.co.za

This policy covers www.northernpersonnel.co.za and the forms on it. It does not cover information you give us directly outside the website (for example, in person, by phone, or under a separate client services agreement), which is governed by those arrangements.

2. Information We Collect

We only collect what each form on this site needs to do what you've asked it to do:

Where	What we collect	Why
Contact Us form	Name, phone number, email address, your message	To answer your enquiry
Request a Quote form	Name, phone number, email address, service you're enquiring about, your message	To prepare and send you a quote
Upload Your CV / job application forms	Name, phone number, email address, your message, your CV/résumé file, and the submitting IP address	To consider you for job opportunities, and, where relevant, to share your CV with prospective employer clients
Email subscription	Email address	To send you the updates you signed up for
Browsing the site	Aggregated, cookie-based analytics (see Section 5)	To understand how the site is used and improve it

Fields marked as required on a form must be completed for that form to work; everything else is optional. If you don't provide the required information, we won't be able to action that particular request.

3. How We Use Your Information

To respond to enquiries submitted through the Contact Us and Quotes forms;
To assess CVs and applications and consider you for suitable roles;
To share your CV with a prospective employer/client where you've applied for or been matched to one of their vacancies;
To send subscription updates you've opted in to receive;
To keep our own records of enquiries, quotes and applications;
To understand overall website traffic, in aggregate, using Google Analytics — only once you've accepted our cookie banner; and
To meet our legal, regulatory and record-keeping obligations.

4. Who We Share It With

We don't sell your personal information. We do share it with:

Our own staff who need it to respond to your enquiry, quote request or application;
Prospective employer clients, but only your CV/application details, and only where you've applied for or been identified as a match for one of their roles;
Service providers who process data on our behalf: Microsoft (Exchange Online/Microsoft 365), which sends our outbound emails; Google, for Google Analytics and reCAPTCHA (spam/bot protection on our forms). These providers may process data on infrastructure located outside South Africa, under their own security and privacy commitments; and
Anyone we're required to disclose information to by law.

5. Cookies We Use

A cookie banner appears the first time you visit. Your choice is remembered in your browser so you aren't asked again.

Cookie / storage	Set by	Purpose	Needs your consent?
`npCookieConsent` (browser local storage)	This website	Remembers your cookie banner choice	No — required to remember your preference
`_ga`, `_ga_*`	Google Analytics	Aggregated, anonymised traffic statistics	Yes — only loaded if you click Accept
reCAPTCHA cookies	Google reCAPTCHA	Distinguishes humans from bots on our Contact, Quotes and Upload CV forms	No — strictly necessary to prevent spam/abuse of those forms
Session cookie	This website	Keeps you logged in to the staff/client back-office areas	No — strictly necessary for those logins to function

Changed your mind? Clearing your browser's site data for this domain will bring the cookie banner back next visit, or you can use the button below.

6. How Long We Keep It

We keep personal information only for as long as it's needed for the purpose it was collected, or as required by law. Contact and quote enquiries are kept for our business records. CVs and job applications are generally kept so we can consider you for suitable roles as they arise; if you'd like your CV or application removed sooner, contact us using the details in Section 1 or Section 8.

7. Your Rights Under POPIA

You have the right to:

Be told what personal information we hold about you and why;
Request a copy of, or access to, your personal information;
Ask us to correct or update information that's inaccurate or out of date;
Ask us to delete personal information we no longer have a valid reason to keep;
Object to how we're processing your information, or withdraw consent you've previously given (this doesn't affect anything we did lawfully before you withdrew it); and
Lodge a complaint with the Information Regulator (South Africa) if you believe we haven't handled your information properly — inforegulator.org.za, complaints.IR@justice.gov.za.

8. Exercising Your Rights / Contact Us

To access, correct or delete your information, or ask any question about this policy, email morne@northernpersonnel.co.za or call +27 15 307 6426. We'll respond within a reasonable time.

9. Access to Information (PAIA)

In addition to this policy, our Promotion of Access to Information Act (PAIA) manuals explain how to request access to records we hold:

M & I Labour Consultants PAIA

Northern Personnel PAIA

10. Changes to This Policy

We may update this policy from time to time, for example if we change the tools we use or our legal obligations change. The "Last updated" date at the top of this page reflects the most recent revision — please check back periodically.

Privacy & Cookie Policy (POPI Act) - Northern Personnel